Service Line Quality Improvement Programs

Learn about the governance structure, analytic support and standardization needed for a high quality, efficient service line quality and patient safety strategy.

Solution Description:

Service Line Quality Improvement Programs

Standardized collection and reporting of clinically accurate and relevant data are essential not only for identifying priorities for improvement within inpatient and clinic settings, but also for motivating physician commitment to adopting improvement measures across service lines. Producing transparent patient outcome data, for example, capitalizes on the desire of physicians to do the best for their patients. These peer-by-peer comparisons make it more likely that physicians will work together to discuss ideas to improve patient outcomes.

Service lines should be guided by the principles of delivering STEEEP® care and should embrace evidence-based standards of excellence defined by the federal government and national quality organizations. A commitment to quality should extend to all facets of the service line, from administrative and clinical leaders to physicians, nurses, and care coordinators. It should also be aided by a quality-focused infrastructure that supports data collection, analysis, and evaluation as a means to drive improvements in the delivery of STEEEP care.

Essential Components for a Service Line Quality Program

Cardiovascular Service Line Example

A mature service line quality infrastructure for Cardiovascular Services Quality utilizes facility data and registry data from the Society of Thoracic Surgery (STS) and American College of Cardiology (ACC) to  includes:

  • Best Care and Surgery Report Cards 

Cardiac Surgery Process and Mortality Reports present a rolling twelve-month report of select cardiac surgery processes and outcomes.

  • Interventional Cardiology Process and Outcome Reports

Quarterly reports and monthly report cards by clinician.

Comparative report from the American College of Cardiology (ACC) generated CathPCI registry Executive Summaries.